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Zara to charge customers a fee for returning goods bought online
8 days ago | By Fashion United
Image: Zara, archive photo
Without fanfare or a major announcement, Zara last week began charging fees for online shoppers returning its clothes. The 1.95 pound cost will be waived if customers return items in its physical stores, but not if returned via a convenient third party drop-off point.
The cost of returns has soared in recent years as online shoppers order multiple items, often the same garment in various sizes, returning the majority of their original purchase. Returns management has been a sore point for many retailers, with rates so high they often eat into a brand's...
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